FAQ

Do I need a referral to see a psychologist and will I be eligible for a rebate?

No referral is required.

The full fee for a single session is payable at the end of each session.

If you are referred by a GP and have a Mental Health Care Plan you are entitled to a rebate of $84.80 per session, for 10 sessions a year. Please email or bring your referral to your initial session. Your rebate will be automatically processed and deposited into your nominated bank account, which you have set up with Medicare.

If you have private health insurance, TAC, Work Cover, or any other provider who has agreed to provide you a reimbursement for psychological services, please inform us at the time of your booking and provide the relevant details so your reimbursement can be automatically processed and returned to you.

What are the conditions around cancellations and refunds?

A refund will be provided if notification is provided in writing to info@breakfreepsychologyservices.com.au 3 full weeks prior to therapy, for marathon couples therapy. If notified after this period venue costs and time allocated for your therapy have already incurred costs. Please choose your dates carefully to ensure you can commit to your scheduled dates, as BPS will not be responsible for changes in personal circumstances or weather events, or any other situation, without exception.

If you need to reschedule or cancel an individual appointment please provide 2 full business days notice. Cancellations provided with less notice will incur a $70 fee, without exception, regardless of personal circumstances. The full fee will be charged for appointments where no notice has been provided. No additional appointments will be scheduled until all accounts are settled. Credit card details are required to be provided when booking an appointment and a 50% deposit is also required at the time of your booking.