Contact Us

Phone
0479 149 277

Email
info@breakfreepsychologyservices.com.au

Address
15 Warburton Street, North Ward, Townsville, Queensland

Online Enquiry

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FAQ

Do I need a referral to see a psychologist?

No referral is required.

What are the conditions around late cancellations?

Rescheduling or cancelling a marathon couples counselling session or a group program requires written notification and must be provided 3 weeks prior to your scheduled marathon or group session. If notified after this period venue costs and time allocated for your marathon or group have already incurred costs. Please choose your dates carefully to ensure you can commit to your scheduled dates, as Breakfree Psychology Services will not be responsible for changes in personal circumstances or weather events, or any other situation, without exception.

Rescheduling or cancelling an individual or couples appointment requires 3 full business days notice (72 hours). Failure to provide this notice will result in the full fee for your appointment being charged, without exception, regardless of personal circumstances.

Are online appointments still helpful?

Yes. Online sessions are very effective and have many benefits, including being able to have counselling in the privacy of your own home. We use an online platform called Zoom. If you choose to have an online appointment you will be sent a link which you will click on at the time of your appointment. The link includes instructions that are very easy to follow. We are also able to offer phone appointments if you prefer.

What is included in a marathon couples counselling session?
  • A highly experienced psychologist who has extensive training in the Gottman method of couples counselling
  • 6 hours of focussed couples counselling per day
  • A Gottman relationship check up assessment
  • Lunch plus tea and coffee provided
  • A personalised booklet containing the strategies relevant to your relationship to ensure you can continue to implement these strategies once therapy has finished (e.g. strategies to manage conflict, solve ongoing issues, how to communicate your needs, improve connection, improve intimacy
  • Corporate discounts on accommodation
Can I receive a rebate from Medicare for couples counselling? No. Medicare rebates are only payable for individual psychology sessions only.
How many couples counselling sessions are usually required? After the initial three assessment sessions the Gottman Institute recommends having 17 hours of couples therapy.
How/when do I pay for sessions? Credit card details are required when you make your first appointment with Breakfree. These details will be securely stored and used to automatically process payments for future bookings. A receipt is automatically generated and emailed to you following each session.
My partner wont attend sessions, can Breakfree still help me? Yes. Your relationship can still benefit if you are the only one learning about the Gottman principles and how to implement them into your relationship. As you change and model better interactions your partner learns and intern can also start to behave in a more helpful manner.
Do you provide discounts for current and ex serving defence members? Yes. For individual sessions only. Please obtain a referral through Open Arms.
How much are sessions? Please see our ‘Fees’ section for further information.
Why do I have to apply to do a marathon? In some circumstances a marathon session is no advisable. This will be discussed with you at the time of your application.
COVID-19

All appointments are still being conducted face to face, however online and phone appointments are available upon request.

If you are experiencing flu like symptoms please ask for an online appointment.

Online sessions are very effective and have many benefits, including being able to have counselling in the privacy of your own home. We use an online platform called Zoom. If you choose to have an online appointment you will be sent a link which you will click on at the time of your appointment. The link includes instructions that are very easy to follow. We are also able to offer phone appointments if you prefer.

We have put in place safety measures in our clinic to help reduce the risk of COVID-19, including hand sanitizers, additional signage and obiding by the social distancing measures within the counselling room.

Can I still receive a private health rebate or Medicare rebate if I have counselling online?

Medicare Rebates - At this point in time Medicare have stipulated that psychologists are unable to charge a gap fee where a patient is receiving a rebate from Medicare. As a result of this stipulation Breakfree Psychology is unable to process a Medicare rebate for an online session. If Medicare if to revise this stipulation than Breakfree Psychology will be able to process a Medicare rebate.

Private Health Rebates - Private health rebates are available for online psychology sessions.