Contact Us

Phone
0479 149 277

Email
info@breakfreepsychologyservices.com.au

Address
15 Warburton Street, North Ward, Townsville, Queensland

Online Enquiry

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FAQ

COVID-19

Breakfree is open to support your mental health and have taken steps to ensure your safety during this time. Please abide by the following when attending your appointment in person at the clinic;

  • Do not attend if you have flu like symptoms - request an online appointment
  • Observe the 1.5 meter rule at all times when you are in the clinic
  • Use hand gel upon arrival
  • Dispose of tissues in the bin
  • Cover your mouth if you cough or sneeze
  • Do not attend appointments with children - please request an online appointment

If you are experiencing flu like symptoms or are self-isolating please ask for an online appointment

Online sessions are very effective and have many benefits, including being able to have counselling in the privacy of your own home. We use an online platform called Zoom. 

What is Zoom?

Zoom is a video-conferencing program which you can download for free onto your computer or as an app on your phone, which allows you to host or attend meetings with other people. There are paid versions too, but the Basic version is free and pretty great.

We chose Zoom for our therapy consultations because it has high security and privacy standards, and end-to-end (user-to-user) encryption, which means it is harder to hack.

For more info, go to: https://zoom.us/

How do I set up a Zoom account?

  • Head to the website: https://zoom.us/ 
  • On the top-right of the page, click on “Sign Up, It’s Free!” and enter your details. o Verify your profile when you receive a confirmation email
  • Bing bang boom and you’re done!

Also, we recommend setting up your Zoom account well in advance and having a go at testing out your camera and microphone to make sure it all works. You can also test out all the features in Zoom, such as the virtual backgrounds!

How will I access my therapy session via Zoom?

  • Your psychologist will set up a “meeting” for your session in Zoom. This meeting will generally be password protected.
  • You will receive a Zoom web-link either via SMS or email on the day of your appointment. The password will also be in it.
  • At the time of your appointment, click on the link, and this will launch the Zoom program or app. When you’re in, enter the password.
  • Your Psychologist will join you there! Make sure your camera and microphone are working!

What will a therapy session via Zoom be like?

  • We will give you info about telehealth therapy and ask you to consent to receiving therapy via Zoom. We have a consent form we will send to you.
  • We run our telehealth therapy sessions in the same way we run our in-person therapy sessions, so if you’re familiar with your therapist, you’ll find it pretty easy to switch to Zooming with them. If you’re new, we will spend much of the first session getting to know you, we will ask you about what has brought you to therapy, and we encourage you to ask questions too.

We ask that you do the normal things you would do in preparation for a therapy session, E.g.:

  • Make sure you’ve gone to the bathroom beforehand!

  • Have a glass of water or a cup of tea close by

  • Make sure you’re in a private, quiet space with limited distractions, and don’t move around too much

  • Have your phone on silent and out of reach

We will of course try to make sure you’re feeling comfortable and will check to make sure the session is working for you.

Information provided by AAPi - Australian Association of Psychologists Inc 

Do I need a referral to see a psychologist?

No referral is required.

What are the conditions around late cancellations?

Rescheduling or cancelling a marathon couples counselling session or a group program requires written notification and must be provided 3 weeks prior to your scheduled marathon or group session. If notified after this period venue costs and time allocated for your marathon or group have already incurred costs. Please choose your dates carefully to ensure you can commit to your scheduled dates, as Breakfree Psychology Services will not be responsible for changes in personal circumstances or weather events, or any other situation, without exception.

Rescheduling or cancelling an individual or couples appointment requires 3 full business days notice (72 hours). Failure to provide this notice will result in the full fee for your appointment being charged, without exception, regardless of personal circumstances.

Are online appointments still helpful?

Yes. Online sessions are very effective and have many benefits, including being able to have counselling in the privacy of your own home. We use an online platform called Zoom. If you choose to have an online appointment you will be sent a link which you will click on at the time of your appointment. The link includes instructions that are very easy to follow. We are also able to offer phone appointments if you prefer.

What is included in a marathon couples counselling session?
  • A highly experienced psychologist who has extensive training in the Gottman method of couples counselling
  • 6 hours of focussed couples counselling per day
  • A Gottman relationship check up assessment
  • Lunch plus tea and coffee provided
  • A personalised booklet containing the strategies relevant to your relationship to ensure you can continue to implement these strategies once therapy has finished (e.g. strategies to manage conflict, solve ongoing issues, how to communicate your needs, improve connection, improve intimacy
  • Corporate discounts on accommodation
Can I receive a rebate from Medicare for couples counselling? No. Medicare rebates are only payable for individual psychology sessions only.
How many couples counselling sessions are usually required? After the initial three assessment sessions the Gottman Institute recommends having 17 hours of couples therapy.
How/when do I pay for sessions? Credit card details are required when you make your first appointment with Breakfree. These details will be securely stored and used to automatically process payments for future bookings. A receipt is automatically generated and emailed to you following each session.
My partner wont attend sessions, can Breakfree still help me? Yes. Your relationship can still benefit if you are the only one learning about the Gottman principles and how to implement them into your relationship. As you change and model better interactions your partner learns and intern can also start to behave in a more helpful manner.
Do you provide discounts for current and ex serving defence members? Yes. For individual sessions only. Please obtain a referral through Open Arms.
How much are sessions? Please see our ‘Fees’ section for further information.
Why do I have to apply to do a marathon? In some circumstances a marathon session is no advisable. This will be discussed with you at the time of your application.